Yeah, you don't expect me to say that do you? Well, I try and be fair as well as critical, and GW actually deserves some credit.
Now, if you read my blog you know that:
1) I love Forge World, Black Library and the GW Studio.
2) I hate GW corporate because they are, well, corporate. While there are a lot of good people who work on the corporate side of things, many of their policies suck. The top brass seem to only care about making money, and being a public company they feel they have to keep driving their share price up while raising prices beyond reasonableness and making it harder and harder for trade accounts to make money.
OK, that being said, I have to give GW Trade Sales credit for correcting a mistake in a very professional manner.
You see Dice of War, the game store I founded earlier this year, and which my friends now run, didn't get their Space Marine order this past Friday like every other retailer in the area. When I showed up to collect my Codex, and buy a few other items, Erin, one of the new owners, told me that GW hadn't shipped their order on time and they wouldn't get their Space Marines till Tuesday! Oh she was pissed. And who can blame her?
Now, I was outraged. The biggest release of the year, and GW had let down a great new retailer. But I didn't post anything about it, because there is always a possibility that there was a reasonable explanation. I figured I would wait to see what GW did.
And what did Erin and the Dice of War team do? They went out to local GW stores and bought a ton of stuff at full retail and brought it to their store, so they wouldn't let down their customers. Now THAT is service.
And so today, Erin and Dave (the asst. manager) called GW and were rightly pissed. And you know what? Their GW rep actually was totally apologetic and made things right with them. I can't say what GW did, but Erin and Dave felt like GW did right by them.
So I think GW deserves credit when they do things right. And they corrected a mistake here and showed that they really care about their trade accounts. Bravo.
So the next time I rail on some stupid GW policy (like the prohibition against selling bits) know that I am willing to give GW credit where credit is due.
Bravo trade sales team!
Loken